Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at fafa_acevedo@hotmail.com.

Please note that you must contact us and receive approval before sending any item back. Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide you with the return shipping instructions and let you know where to send your package.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong item was received.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

We will review the issue and work with you to find an appropriate solution.

For damaged or defective items, please include photos or videos showing the issue when contacting us.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom-made or personalized products
• Personal care or beauty products
• Hazardous materials
• Flammable liquids or gases
• Gift cards

If you are unsure whether a specific item is eligible for return, please contact us before sending it back.

Sale items may be eligible for return unless otherwise stated on the product page.

Exchanges

We do not offer direct exchanges.

The fastest way to get the item you want is to return the item you currently have. Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at fafa_acevedo@hotmail.com.

International Returns

We accept returns from customers worldwide, subject to the conditions outlined in this policy.

Customers are responsible for any applicable return shipping costs, customs duties, taxes, or other fees associated with returning an item, unless the return is due to an error on our part or the item arrived damaged or defective.

Please note: Return eligibility may also be subject to mandatory consumer protection laws applicable in your country or region. Where local law provides you with additional rights, those rights will not be affected by this policy.